I made an appointment for an oil change on my 2014 Buick that had arapproximately 7,100 miles on it. The car was not approached until 20 minutes after the appointment time and the service was not completed for another hour, needless to say I was very upset and the response I received upon complaining was that the detailed inspection took a great deal of time. The work sheet I received only pointed out the false excuse for the extended time. Unless the mechanics are normally that slow.I sure would not take any problems to them where I would be charged an hourly rate.
James D.Santa Claus,IN
Thank you for your feedback. We apologize for your extended wait during your oil change. Generally, the Experience Buick oil change, tire rotation and inspection takes 45 minutes to 1 hour. We try our best to get customers through the shop as quickly as possible and we are sorry if you had to wait too long. We will do our best to provide you with timely service in the future. Thank you again for purchasing your vehicle from us.