I was disappointed to have to wait an hour and a half to get my oil changed. I do not think it should take even half of that time to complete the service. If I knew it would take that long, I would have dropped it off.
Hello Gina, Thank you for leaving us feedback. We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our oil changes are not scheduled to last that long. We have informed the Service Department of this oversight. Thank you for bringing this to our attention.
This summer has been very stressful for me. My Rick was diagnosed with cancer and had a series of radiation tx and I had 2 auto accidents. Neither my fault. Your kind, professional response to both accidents was over the top. Thank you!
Thank you for the kind words! We are happy we can be here to assist you with your automotive needs in a professional manner during this difficult time. Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Luegers Motors and we hope to see you again soon!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.