According to this agreement when we purchased the car, “ Bob Luegers Buick GMC Experience Buick Protection Experience Buick Protection on your 2015 Buick includes: Oil Changes, Oil Filter Changes, Tire Rotations and Multi-Point Vehicle Inspections in accordance to your vehicle's recommended maintenance schedule and Oil Life Monitoring system for up to two years or 24,000 miles, whichever comes first. Maximum of (4) service events within 2 years or 24,000 miles. See your dealer for program details. Show this offer at the service lane BUICK CERTIFIED SERVICE F9220748-CSSR-UP”, we are supposed to get 4 services in 2 years. We were charged $54 for the oil change and tire rotation. We should not have to pay for yesterday’s services.
Hello Donna, We apologize for the inconvenience. Our Service Advisor Rob has reached out to you, We will be reimbursing you the cost of the oil change and tire rotation. There was some confusion because the protection plan had changed around the time the car was delivered. Please let us know if there is anything else we can do! We appreciate the feedback!
I truly enjoyed working with Keith Helming and Valerie Lange. They both were helpful, upfront, and professional. My past experiences with your service department were a plus for choosing Bob Luegars. I feel your dealership has always treated me fairly with above average service.
I had a wonderful experience. I purchased my previous from Luegers with the help of my parents. I purchased this vehicle on my own and everyone at Luegers did an amazing job at explaining everything to me.